23: Infotainment System Glitches
Ford has continuously had problems with the new infotainment systems in their vehicles. The software, which is powered by Microsoft, is known to glitch periodically. In addition to that, the update process is not as easy as you’d think, and it takes going down to the dealership. The company was recently part of a $17-million dollar lawsuit over infotainment issues, the MyFord Touch interface will glitch and can cause safety issues. Technology is evolving at a rapid pace when it comes to vehicles and there are bound to be minor malfunctions.
The lawsuit which pertains to these infotainment systems is pertinent to the situation because most new vehicles have safety features controlled by technology. That means that if a system is going to malfunction it could endanger the driver. Time will tell how Ford manages to improve the safety and reliability of these infotainment systems.