33: A More Comprehensive Service Experience
Remember the GM Goodwrench guy? The company used to place a high emphasis on the dealer service experience. Nowadays, not so much. You’ll get rushed through and the dealerships don’t generally give you an honest opinion. GM has had many recalls in the last couple of years and the dealerships should place a higher focus on these. After all, some of these vehicles cost as much as a new home. GM needs to get back to the authentic dealership service experience.
When you have a dealership experience drivers can trust, overall the car buying process is a lot better. If GM were to put their efforts into servicing these vehicles better there would be a much higher level of customer satisfaction. Right now, most customers are taking their business elsewhere and GM is losing out on that revenue.